Terms of Service

1. Introduction

Welcome to Solvix Studio (“Company,” “we,” “us,” or “our”). By accessing our website at https://solvixstudio.com/, purchasing our products, or using our services, you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and customers of Solvix Studio and its subsidiary products.

2. Product Licenses

Our software products (plugins/themes) are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) unless otherwise stated.

  • License Keys: A valid and active license key is required to receive automatic updates and support.
  • Usage: You may use our products on the number of sites permitted by your specific plan.

3. Support

Support is provided only to customers with an active, valid license. Support is limited to issues directly related to the usage of our products. We do not provide support for third-party plugins, themes, or custom code snippets. Support is handled via our official help desk or email.

4. Automatic Renewal

Our products are sold as subscription-based services.

  • Renewal: Your subscription will automatically renew at the end of each billing cycle (annual or monthly) unless you cancel your subscription prior to the renewal date.
  • Pricing: We reserve the right to change renewal pricing, but we will notify you via email prior to any changes taking effect.

5. Refund Policy

We believe in our products, but we understand they won’t work perfectly for everyone.

  • Eligibility: We offer a 30-day money-back guarantee. If our product does not perform as advertised, or you are unhappy with the service, you may request a refund within 30 days of your original purchase.
  • Exclusions: Refunds do not apply to renewal payments. We offer no refunds after 30 days from the initial purchase date.
  • Process & Execution: To request a refund, please contact us via our website contact form. While Solvix evaluates and approves refund requests under our 30-day guarantee, the actual transaction and return of funds are processed by our Merchant of Record, Paddle.com, in accordance with their Refund Policy.

6. Discount Policy

Discounts are often offered to new customers.

  • Application: Discounts apply only to the initial purchase and do not apply to subsequent renewals unless explicitly stated.
  • Stacking: Coupons and promotional codes cannot be combined.

7. Payments & Billing

Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all processing of payments, collects applicable taxes, and manages all customer service inquiries related to billing.

  • Renewals: You are responsible for maintaining valid payment information through your Paddle billing portal to ensure uninterrupted subscription renewals.
  • Agreement: By purchasing any Solvix product, you agree to Paddle’s Buyer Terms and Conditions (https://www.paddle.com/legal/buyer-terms).
  • Licensing: While your financial transaction is legally conducted with Paddle, the actual software license, product delivery, and usage rights are granted directly to you by Solvix.

8. Indemnity

You agree to indemnify and hold Solvix Studio and its employees, directors, and agents harmless from any and all claims, damages, or expenses (including attorney fees) arising from your use of our products or your violation of these terms.

9. Limitation of Liability

Solvix Studio shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services, even if we have been advised of the possibility of such damages.

10. Termination

We reserve the right to terminate your access to our products or support services immediately, without prior notice, if you breach these Terms of Service.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes by posting a notice on our site or via email. Continued use of the site constitutes acceptance of the new terms.

12. Contact Information

Questions about the Terms of Service should be sent to: